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Tenerife Villas for Rent

Holiday Apartment and Villa Rentals

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+44 1702 952 985

 

TERMS AND CONDITIONS.

1. The arrangements are made by the owners of the accommodation subject to the following conditions and receipt of the non-refundable deposit from the client is confirmation that he/she/or they understands, accepts and agrees these conditions set up by the owner. All villas are rented out on a self catering basis only. Client is termed as the person booking the villa.
2. These arrangements are solely between the client and the owner of the property and not with Tenerife Villas For Rent. Tenerife Villas For Rent purely acts as a intermediary between the owner and client 
3. When booking the client shall pay the specified deposits requested by the owner. When the owner accepts the booking the deposit will be retained and go towards the cost of the villa rental. 
4. The owner requires payment in full on all bookings on arrival at the accommodation in sterling, Euros or sterling travellerís cheques (unless otherwise agreed in writing). If you cancel the booking for whatever reason 8 weeks before the date of arrival, full payment will be expected to be paid to Tenerife Villas For Rent and if necessary will be handed over to our lawyers for recovery of the debt. If your accommodation requires full payment 6 or 8 weeks before the date of arrival, failure to do so could result in your booking being cancelled and all monies paid will be lost. The balance of payment will be due to Tenerife Villas For Rent will be expected to be paid to Tenerife Villas For Rent and if necessary will be handed over to our lawyers for recovery of the debt
5. All deposits made by PayPal or credit/debit card will not incur a surcharge but all final payments made by these means will be subject to a 4% surcharge
6. In order to ensure that the villa is clean and ready for your arrival and for the party following you, we specify that the rental begins between 2.00pm and 4.00pm (local time) depending on property and on the arrival date, the stay ends at 10.00am (local time) on the departure date.
7. If the accommodation offered cannot be provided before the departure date, due to circumstances beyond the owner's control, the owner undertakes to offer either alternative accommodation (subject to availability) or a refund for the accommodation.
8. All local and national laws and regulations including health and safety, quality control, the general maintenance and upkeep of the accommodation plus full risk liability insurance is the sole responsibility of the owner and not Tenerife Villas For Rent. Tenerife Villas For Rent do not inspect each accommodation and therefore cannot accept any responsibility or liability. It is a condition of each booking that all clients aware of these conditions before a deposit is paid.

9. All cancellations must be notified in writing via recorded delivery to Tenerife Villas For Rent 8 weeks before day of arrival. The effective date of cancellation is the date that your written cancellation reaches us. Failure to do so will result in full payment being required.

10. The villa will not be rented to persons under 21 years of age or parties of single sexed young personís unless an agreement has been made with the owner. If you havenít made the owner aware that your party is under 21 you are obligated to do so, this wont necessary mean that you wonít be accepted.

11. You must not sub-let the accommodation.

12. The owner and Tenerife Villas For Rent cannot accept liability for any death, personal injury, sickness, accident, loss (including luggage & personal affects), suffered by you or any other visitor to the villa or villa grounds including swimming pool.

13. The owner and Tenerife Villas For Rent cannot be held responsible in any way if war, riots, civil commotion, terrorist activities, strikes, disaster, weather conditions, technical problems, local noise or disruptions or any other events including any changes or closures to area amenities or attractions mentioned on the description or if advertised elsewhere and are beyond the control of the owner and Tenerife Villas For Rent.

14. The owner and Tenerife Villas For Rent will make every effort to ensure the accuracy of the information at the time of booking. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation.

15. Please be advised that you are liable for any damage to the villa or its contents. Any damage or breakages at the villa caused by clients must be paid for direct to the owner or the owner representative.

16. The Owners and Tenerife Villas For Rent have the right on behalf of the owners to abandoned your stay at any time during your rental period, due to rowdy/noisy behaviour, breaking villa rules, being a danger and showing lack of respect towards the property, local neighbours, staff of Tenerife Villas For Rent, sub contractors of the property. 
In these circumstances the Owners and Tenerife Villas For Rent reserve the right to refuse to complete your holiday arrangements and you will not be liable for any refund, compensation, return of deposit or any other costs you have to pay. Tenerife Villas For Rent cannot accept responsibility for the behaviour of others in your accommodation.
17. From time to time, building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will notify you as soon as we are made aware of any building work that may affect your holiday. However we will not offer compensation as this is totally beyond our control.
18. All property descriptions and photos are correct at the time of the published advert. However the owners have the right to alter and improve the furnishings without further notification providing the furnishings are of similar or better quality. 
19. Tenerife Villas For Rent and the property owners cannot be held responsible for any alterations surrounding the accommodation that are beyond their control that may obscure views, alter parking, noise levels and other local layouts etc that may be advertised in the property description. No compensation will be given if such event happens.
20. Tenerife Villas For Rent and the property owners cannot be held responsible for unwanted insects and creatures. The Canary islands has a unique climate and totally different from Northern Europe, therefore this can occasionally attract unwanted creatures.
21. Parents must accompany children in and around the villa, swimming pool and pool terrace areas and all grounds at the villa at all times. Children are the sole responsibility of parents in case of accidents at all times.

22. It is the duty of the party leader to ensure that all members of his/her party have taken out an adequate full risk travel insurance policy to cover for health, injury, sickness, death, accidents in the villa, cancellations etc. This is part of the conditions of booking as we cannot verify the conditions of any insurance in place at the accommodation. We suggest your policy has sufficient or greater degree of cover under all sections.   

23. The owner has left a book of instructions in the property please read these and make sure that all members of your party are aware of all rules, dangers, signs, pool markings, safety ring, exits and keys, 1st aid kit, fire extinguishers, fire blankets etc are situated in the villa. We instruct you to thoroughly check the villa throughout including its contents, outside areas including swimming pool/Jacuzzi and that you are happy before signing this document. If you are unhappy with any safety issues at the villa it is your duty to inform the owner/management of the property at once. 
24. If the villa has been advertised with Internet via a USB modem or WIFI, The owner and Tenerife Villas For Rent cannot be responsible for any problems that are beyond our control. Sometimes the internet offered in Tenerife are not always compatible with the equipment that you may wish to use. The owner and Tenerife Villas For Rent will not be responsible.
25. The owner will require between a £100 and £500 cash security deposit against breakages, damage, mis use of the accommodation and causing nuisance to its neighbours is payable 6 weeks before the date of arrival or in cash on arrival at the villa depending on villa. The Amount will depend on which villa you have booked. The amount will be given upon request, otherwise the amount will be listed on your arrival and directions email that will be sent approx 1 month before the day of arrival at the accommodation. This will be refundable within 1 week after your account details have been received. This will by done by UK bank transfer, UK cheque, PayPal, Euro cheque all at no cost. Transfers into international bank accounts will incur a 10 euro surcharge.

26. Once a deposit has been received any changes to your booking will incur a £20.00 administration charge.

27. All bookings of 11 nights or more will receive a linen change half way through their stay which will be organised by the owner or villa management. A full clean at the end of your stay is included in your price. No additional cleaning is included in the cost, however extra cleaning can sometimes be arranged with the villa management at an additional cost.   
28. Do not exceed the number of guests staying in the villa other than the numbers given on your original booking as entry into the villa will be refused unless prior authorization in writing has been given before the arrival date.
29. Many of the villas advertised have private heated pools plus other facilities, please note that pools and other facilities are only used for the guests staying at each accommodation unless stated and cannot be used by anyone else. All heated Pools are heated during the winter months only (November to and including April unless other wise stated).

30. As a part of the booking conditions we require flight details of all group members 10 weeks before the date of arrival of your accommodation. Failure to do so may result in your booking being cancelled.

31. The owner and Tenerife Villas For Rent has the right to change or alter these terms and conditions at any time without prior notice given. All changes and alterations will be updated on this web site immediately.
32. In the unlikely event of you having a complaint during your stay, you must bring it to the attention of designated property manager/owner representative immediately so that steps can be taken to resolve the matter in the resort. If your complaint cannot be resolved, it is a condition of booking that the party leader should write to us and explain the nature of the complaint and send recorded  delivery, this should be received to us no later than14 days after the end of your stay.  This complaint will then be forwarded to the owner of the accommodation. We are unable to deal with complaints made over the telephone or email, all complaints must not be made by any party member other than the party leader. We cannot accept any liabilities or rectify any matters once your stay has been completed. We endeavour to respond to all complaints within 28 days from the receipt of recorded delivery correspondence providing all necessary investigations have been carried out.

33. As a condition of each booking the client is required to have a fully comprehensive travel insurance policy for all requirements in place which has sufficient or greater degree of cover under all sections.  

34. We have a full Public Liability and Indemnity insurance.
35. This agreement is subject to English law and the jurisdiction of the courts of England and Wales.
 
         

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